Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your order to request a return.

To be eligible for a return, the product must be in the same condition that you received it — unworn, unwashed, unused, with all original tags attached, and in its original packaging. You must also provide your order details or proof of purchase.

How to Request a Return

To request a return, please contact us at trenteestup@gmail.com within 7 days of receiving your order.

Please do not send any product back without contacting us and receiving return instructions first. Returns sent without prior approval may not be accepted.

Approved returns should be sent to:

3/134, Kunnathur Vali,
Merkupathi Post, Avinashi Taluk,
Merkupathi, Tiruppur, Tamil Nadu – 638103

Return Shipping

For returns due to size issues or change of mind, the return shipping charges will be borne by the customer.

If you receive a wrong, damaged, or defective product, please contact us immediately. In such cases, Tren Tees will provide an appropriate solution, including replacement or refund.

Damaged, Defective or Wrong Products

Please inspect your order immediately after receiving it. If you receive a damaged, defective, or incorrect product, contact us with clear photos/videos of the product and packaging.

We will review the issue and provide a suitable solution.

Non-Returnable Products

We do not accept returns for products that have been worn, washed, used, damaged after delivery, altered, or returned without original tags and packaging.

Sale/discounted items and gift cards are non-returnable unless the product is defective, damaged, or the wrong item was sent.

Exchanges

If you need a different size, please contact us within 7 days of delivery.

Exchanges are subject to product availability. The product must be unused, unwashed, undamaged, and have all original tags and packaging.

If the requested size is unavailable, we may offer an alternative solution such as a refund.

Refunds for Online Payments

For orders paid through Razorpay or any other online payment method, approved refunds will be processed to the original payment method used for the order.

Refunds will be initiated after the returned product has been received and inspected.

Once the refund is processed, the time taken for the amount to appear in your bank account or payment provider may vary.

Refunds for Cash on Delivery (COD) Orders

For COD orders, refunds will not be made in cash.

For an approved COD return, customers may be required to provide valid bank account or UPI details so that the refund can be processed.

Refunds will only be processed after the returned product has been received and inspected.

Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been shipped, cancellation may not be possible and the customer may need to follow our return process after delivery.

Contact Us

For any questions regarding returns, exchanges, refunds, or cancellations, please contact us at:

trenteestup@gmail.com